Privacy Policy

ClicBox Ltd Privacy Policy

Last updated      24 May 2018


Who are we?

ClicBox Ltd owns the DeliShops platform (“ClicBox”)

Clicbox enables our partner Retailers and Suppliers to sell their products.  This privacy policy does not apply to our partner Retailers and Suppliers, only to Clicbox Ltd.

For the privacy policy of the Retailer on which you are shopping, please refer to the company’s main website.

For the privacy policies of our partner Suppliers, please refer to their company websites.

Privacy Policy

This Policy explains how ClicBox collect, use and manage personal information.

ClicBox works with Retailer Partners (“Retailers”) who use our service to have an online shop on our platform (“DeliShops”) to sell their own products and those of our Supplier Partners.  Supplier Partners (“Suppliers”) use our platform to offer their products to you the Customer through Retailers’ DeliShops.

We collect information when you visit or purchase on the DeliShops platform, communicate with us and from our Supplier and Retail Partners.

We use this information to provide better products and services, for marketing and for analysing to deliver you and other customers a more personalised experience.

We will share you information with the Retailer with whose DeliShop you have interacted. 

We will pass to Suppliers such of your information for them to complete any purchase you have made and to provide appropriate customer service.

ClicBox is responsible for the processing of your personal information in accordance with the Data Protection Act 1998.


What information do we collect?

Where do we get it from?           

We collect

•             Information which you enter into your DeliShops account;

•             Information on your preferences and choices;

•             Information from Retailer and Supplier Partners;

•             Information from public databases and sources:

•             DeliShop platform usage information

•             Social media information

We do not store your billing information or credit card details.  You enter this through a third party Worldpay gateway, and this is not part of the DeliShops platform.

From you through the information you submit when interacting with our DeliShops platform.  This may include but may not be limited to creating an DeliShops account, entering our competitions and communication with us.

From our websites through cookies and similar technology. See our Cookies Policy below.

From our Supplier and Retail Partners as part of providing you with products you enquire about or purchase, and the customer service to support those enquiries and purchases.

From social media: we collect data when you link to integrated social media platforms from the DeliShops platform.


What do we use your information for? 

1)            To provide products and services with supporting customer services

2)            To communicate regarding enquires about and purchases of goods and services

3)            To improve DeliShops services

4)            To analyse and understand your wants and needs and those of customers collectively

5)            To detect illegal activity, protect our customers and improve the security of the DeliShops platform

6)            For market research

7)            To provide you and other customers with focussed advertising


How can I opt out?         

If you wish to opt out of any element of our communications with you can unsubscribe here or click on the link at the bottom of any email received.

Some features of our services require that we know some things about you, for example to make deliveries or contact you regarding an order.   Therefore withdrawing consent may prevent us from fulfilling some or all of our or our Retail or Supplier Partner’s services.

Our Retailer Partners operate separate data registers to ClicBox. Please contact them directly through their website if you wish to opt out from their communications or services.


Who might we share your information with?     

We may share your information with the ClicBox parent company, Turnbull & Turnbull Ltd, and group companies.

Our Retail Partner: we share your data with the Retailer through whom you entered the DeliShop platform. Pleas review their Privacy policy on their website.

Our Supplier Partners: we share sufficient data with our Supplier Partners to deliver their goods and services, with supporting customer services.  Supplier Partners are not authorised to use your customer data for any purpose other than responding to your enquiries and purchases.

Our contracted service providers: we may share your data with 3rd party service parties to provide services to us.  These parties are contracted not to give away or sell your data, or use it for any other purpose that that we have contracted them to deliver on.

An inheritor of this business: a successor to all or part of our business as legally permitted will have access to your data, and be bound by equivalent an continuing obligations in privacy as required under law.

In the event it is necessary for us to share information to meet legal or regulatory obligations, or to protect ourselves or our Retail or Supplier Partners, we will do so. This may include but may not be limited to and where legally permitted sharing with government or other authorised agencies, and confronting fraud or other crimes. 


Holding data on Children             

Our services are not intended for children, and we do not intentionally collect data on children.  Please contact us if you think we may be doing so and will act appropriately.



We are a small company and we use typical and reasonable security measures to protect our and your data, and we talk all reasonable precautions to keep our and your data safe.  It is none the less possible however unlikely for us to be hacked as the internet is and will never be a 100% safe place.

We ask you to use similar reasonable precautions to ensure your passwords are safe.


What about other sites DeliShops is linked to?  

ClicBox does not and cannot take responsibility for websites and platforms not under its control, but which may be linked to the DeliShops platform.


Contacting us    

Contact us at any time on any subject here


Does this policy ever change?   

Yes, from time to time.  We will update you using the information you have submitted if this occurs.


ClicBox Ltd Cookie Policy

Last updated      14 March 2017


What is a cookie?

There are several different types of cookies

A cookie is a bit of code which identifies the user of a website by that website.  It will be stored on your computer or other device, and may be temporary or long term for when you revisit and the website can welcome you back.

Cookies are used by websites to remember things like who you are, your preferences and what is in your shopping basket. Each cookie is unique to each website that made it, and can’t be accessed by anyone else.

Session cookies: these are limited to individual visits to a website, and are deleted when you close your browser.  You can control these with your browser settings.

Permanent Cookies: These will stay active on your computer unless deliberately delated.  They tell the website about your use of the website, and that information is often aggregated to assess how the website works for customers collectively. You can control these with your browser settings.

Locally Shared Objects or Flash Cookies: Flash Cookies are a separate class of cookies that sometimes are often not affected by your browser settings.  They are typically controlled or removed through the Adobe Flash Settings Manager, either on your computer or through the Adobe website.


How does DeliShops use cookies?           

DeliShops needs cookies to help you use our platform.  For example cookies remember you choices, your basket, your filters and more.

Cookies do not store personal data such as your name or you billing information.  Our cookies have no dangerous content, nor do we use the cookies to collect information for sale to third parties.  They are like name badges, not spies.

If you do not accept cookies then you the platform will offer only limited functionality.


When do you consent to DeliShops using cookies?          

When you visit the DeliShops platform and your browser is set to allow cookies, you are consenting to ClicBox using cookies for the reasons laid out in this policy.

The DeliShops platform will not be fully functional without cookies being enabled.

Some cookies are placed by our partners on our behalf to help us assess and improve the DeliShops platform performance and communication.  These partners will always act in accordance with the ClicBox Cookie Policy and the ClicBox Privacy Policy.


What about social networks?    

Click social network buttons on the DeliShops platform may result in a social network placing cookies on your device.  These are not DeliShops cookies and are not subject to our control or this policy.  Review the privacy policy of the relevant company to finds out more.

To find out more about our Privacy Policy and our Cookie Policy contact us at